ComEd is offering assistance to certain customers who are having trouble paying their heating bills. Below are the programs offered by ComEd:

ComEd Residential Special Hardship Program

This program works in the form of a one-time grant for up to $1,000. This program is available to any person or family that is currently living at or below 400 percent of the poverty level. This amount is the equivalent of $84,800 per year for a family of four. The applicants must also be facing a “hardship” as defined as, “medical condition, job loss, senior hardship, medical emergency, military service or deployment, disability, reduction or loss of employment, family crisis, victim of criminal activity, or experiencing property damage.”

ComEd Helps Activated Military Personnel (CHAMP) Program

The ComEd CHAMP program assists active members of the military, including both the Reserves and National Guard, who have been called to active duty. Participants of the CHAMPs program will be eligible for various types of assistance, including "a one-time grant for up to $300, extended due dates, budget payment plan options, deferred billing arrangements, cancellation or waiving of late charges, or utility deposit reduction or waivers."

Illinois Percentage of Income Payment Plan

Customers will be billed based on a percentage of their total income. If they continue to pay their ComEd bill on time they may even get a credit on any acreage and have the balance on their account in effect reduced to zero.


Any ComEd customers who are interested in learning more about these programs, or apply to them, should call 1-888-806-CARE (2273) in order to speak to a customer service representative. These representatives will answer questions, provide people with payment options, and direct them to assistance programs.

Source: Commonwealth Edison (ComEd)